Policy
Privacy Statement
We respect and uphold the privacy of all our customers. The information that you share with us is held in strictest confidence. We use the encryption protocols for transmitting sensitive information over the internet.
You must be 21 years of age to purchase from our web site! By placing your order, you are certifying that you are 21 years of age or older. CigarAmerica.net is not directed at persons under the age of 21.
If you have any questions or comments about our Privacy Statement, or for some reason believe we have not adhered to our statement, please Email us at
Sales@CigarAmerica.net
Shipping
Our main method of shipping is through the United States Postal Service, by Priority Mail. The charge for shipping in the United States is a flat fee of $6.00.
We ship only to United States address, including US Military (APO, FPO), Alaska, Hawaii, and other US provinces.
We collect sales tax for Pennsylvania purchases. Any and all other taxes or reporting associated with your order is your responsibility.
Backorders
In the event an item on your order is unavailable, you will be contacted via email with the options of: 1) Waiting until the product arrives 2) Substitute an item 3) Cancel & refund your monies for the backordered item
NO additional shipping charges will apply to backorders.
Return Policy
We stand behind the products we sell!
If you are not satisfied with your product, please contact us by email at Sales@CigarAmerica.net
Requests should be made with-in 10 day upon receipt of your order. Please let us know what your returning and why.
Chargebacks / NSF Checks
Canceling or reversing the credit card transaction, after your order is fulfilled or writing an NSF check will result in a $45 fee, due immediately upon request. We will take all legal action, if needed.
Errors and Omissions
We make every effort to ensure accurate and correct descriptions, sizes, quantity and pricing for the products on this site. However, we are human and mistakes do happen, despite our best efforts to prevent them. We are not responsible for typographical errors or omissions.
If you have a question about an item listed, find a typo, think a product is priced wrong or anything you may think is a mistake, please contact us via email at
Sales@CigarAmerica.net so we may answer your question and/or correct the error.
By placing your order, you are certifying that you are 21 years of age or older.
By completing your order, you agree to all of our terms and conditions.